Cancellation Policy

1. Cancellation Timeframes

• More than 24 hours before appointment:Full refund will be processed automatically
• Within 24 hours of appointment:50% refund or credit towards future booking
• No-show or cancellation after appointment start time:No refund will be issued

2. Refund Process

Refunds will be processed according to the following guidelines:

• Refunds are credited to the original payment method
• Processing time: 5-7 business days
• Refund amount excludes any transaction fees
• Partial refunds may be applied based on cancellation timing

3. Salon-Initiated Cancellations

In rare cases where a salon cancels your appointment:

• Full refund will be processed immediately
• Additional compensation credit may be provided
• We will help reschedule your appointment if desired

4. How to Cancel

You can cancel your appointment through:

• Mobile app cancellation feature
• Website booking management section
• Direct contact with the salon (must be confirmed in app)

5. Special Circumstances

Exceptions may be made for:

• Medical emergencies (requires documentation)
• Extreme weather conditions
• Official travel advisories

6. Repeated Cancellations

Users with frequent last-minute cancellations may:

• Receive warnings
• Have restricted booking privileges
• Be subject to additional fees

7. Contact for Disputes

For any cancellation-related queries or disputes, please contact: support@salonbookingplatform.com